A Secure Public Portal That Works for Requesters and Analysts

Citizens submit and track FOIA requests through a guided digital portal. Analysts receive structured, complete requests that are ready to process.

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Irys Case Manager dashboard over an abstract blue background

Bad Requests Create Unnecessary Work

Unstructured email and paper requests arrive incomplete, unclear, or misdirected — generating back-and-forth that delays processing.

Incomplete Submissions

Requesters don't know what information is needed, so analysts chase clarifications.

No Self-Service Tracking

Citizens call to check status because they have no visibility into progress.

Manual Data Entry from Paper/Email

Staff re-key request information into tracking systems.

Misdirected Requests

Requests arrive at the wrong office with no routing mechanism.

From submission to delivery, guided and tracked.

Citizens submit structured requests, receive confirmation, track progress, and receive records — all through one secure portal.

Explore Irys Case Manager

Guided Submission

Contextual forms capture complete, routable information from the start.

Validation & Routing

Required fields and category selection validate each request and route it to the correct office automatically.

Confirmation & Tracking

Requesters receive a confirmation and a tracking number, then follow status themselves in the portal.

Status Updates

Automated notifications keep requesters informed at each stage without staff intervention.

Delivery

Redacted records are delivered through the portal over controlled channels, closing the loop in one place.

Guided Digital Submission

Contextual forms that capture complete information upfront.

Automatic Validation & Routing

Requests routed to the correct office without manual triage.

Public Status Dashboard

Self-service tracking reduces call volume.

Automated Notifications

Requesters informed at every stage without staff intervention.

Secure Document Delivery

Redacted records delivered through controlled channels.

Volume Analytics & Reporting

Track submission patterns and processing metrics.

Structured intake

Better requests from the start.

Guided submission forms with contextual help, required field validation, and category selection that routes to the correct office automatically.

Complete requests, from the first submission. Guided forms with contextual help capture what analysts need before work begins.
Every exchange tied to the request. Clarifications, confirmations, and notifications stay attached to the case they concern.
Requesters can search what's already public. A library of released records lets citizens find answers before submitting a new request.

Why Agencies Choose ICM

Structured intake reduces processing time. Self-service reduces call volume.

Structured Intake Reduces Processing

Complete requests require less clarification and faster triage.

Self-Service Reduces Call Volume

Requesters track status themselves without contacting staff.

Connected to Case Management

Submissions flow directly into ICM cases without manual data entry.

Customers + Partners

Trusted in IT & Cyber Expertise for 44 Years. We enable the DoD and all branches of service to maintain peak readiness and deliver mission results through proven technical expertise, operational support, and cybersecurity strength.