Email and Chat in Context, Not in Fragments

Threaded conversations with full attachment context — review messages the way they were communicated, not as disconnected individual files.

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Messages Are Conversations, Not Isolated Files

Legacy eDiscovery tools treat each email or chat message as a standalone document, destroying the conversational context that gives them meaning.

Threads Broken into Individual Items

Conversations split into separate records lose their narrative.

Attachments Detached from Messages

Files separated from the messages that sent them lack context.

Duplicate Messages Across Participants

The same conversation collected from multiple custodians creates redundant review.

Chat Platforms Treated as Afterthought

Modern messaging handled differently than email, fragmenting the workflow.

Email Thread Reconstruction

Full conversation chains reassembled from individual messages.

Chat Conversation Threading

Teams, Slack, and other platforms threaded natively.

Attachment Association

Files linked to the messages that transmitted them.

Cross-Custodian Deduplication

Same conversation from multiple participants deduplicated.

Multi-Platform Support

Email, Teams, Slack handled uniformly in one workflow.

Conversation-Level Coding

Apply review decisions to entire threads, not individual items.

Threaded context

Conversations, not fragments.

Threaded email view with full conversation reconstructed, attachments inline, participant metadata, and conversation-level coding applied to the entire thread.

Threads reassembled, not fragmented. Full conversations reconstruct from individual messages, in the order they were sent.
Attachments stay with their message. Files remain linked to the email or chat that transmitted them, with no separate review step.
One coding decision, one thread. Apply a single review decision to an entire conversation instead of each message inside it.

Why Agencies Choose ICM

Messages reviewed as conversations. All platforms, one workflow.

Context Preserved

Messages reviewed as conversations, not isolated records.

Attachments Stay Attached

Files remain linked to the messages that transmitted them.

All Platforms, One Workflow

Email, Teams, Slack, and other messaging handled uniformly.

Customers + Partners

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