

Disconnected Systems Create Compliance Risk
Public records programs operate under statutory deadlines with zero tolerance for lost requests, missed releases, or audit gaps.
Requests Lost Between Systems
Intake, tracking, and release happen in different tools. Requests fall through gaps.
Deadlines Missed Without Visibility
No single view of where requests stand against statutory timelines.
Inconsistent Redaction Standards
Different reviewers apply different rules. Compliance varies by analyst.
Audit Failures from Manual Processes
Paper trails break when files move between systems via email or shared drives.
From request to release, one connected workflow.

Request Intake
Request Intake
Receive and triage incoming public records requests.
Records Collection
Records Collection
Gather responsive records from email, file shares, and connected systems into the case, with every source tracked.
Review & Redaction
Review & Redaction
Review records and apply redactions inside the platform, with consistent exemption standards and a complete audit trail.
Approval & QC
Approval & QC
Route the response package through configurable approvals and quality checks before anything leaves the agency.
Public Release
Public Release
Deliver records to the requester and the public portal, with every release logged for future reference.
Case Management
Unified request tracking from intake through release.
Records Search & Discovery
Locate responsive records across repositories.
Collaborative Review & Redaction
Multi-stakeholder review with role-based access.
Compliance & Reporting
Automated deadline tracking and DOJ annual reporting.
Public Request Portal
Guided digital submission and self-service tracking.
Released Records Library
Searchable archive of past releases for institutional memory.
Connected case management
One connected case.
Request details, associated records, review status, redaction progress, and release tracking visible in one workspace without switching views.
Why Agencies Choose ICM
The modern platform for public records management. Built for statutory compliance and operational speed.
Built for Zero Trust Environments
Protect sensitive records with security architecture, not bolt-on controls.
Statutory Compliance by Design
Deadline tracking, DOJ reporting, and audit trails are structural, not afterthoughts.
Migration in Weeks
Move off legacy platforms without disrupting active caseloads.
Customers + Partners
Trusted in IT & Cyber Expertise for 44 Years. We enable the DoD and all branches of service to maintain peak readiness and deliver mission results through proven technical expertise, operational support, and cybersecurity strength.

ARCADIS

City of San Antonio

State of Florida

State of New Jersey

Nantucket

United States Air Force

Copper River

Lockheed Martin

Booz Allen Hamilton

Abacus Technologies

Leidos

Northrop Grumman

ARCADIS

City of San Antonio

State of Florida

State of New Jersey

Nantucket

United States Air Force

Copper River

Lockheed Martin

Booz Allen Hamilton

Abacus Technologies

Leidos

Northrop Grumman



